Frequently Asked Questions

All supposed to be commonly asked in some context.

General Questions

Q : What is First Online MalaysiaSMS?
A : First Online MalaysiaSMS is a User Friendly complete Mobile Friendly Online SMS Software, it work most likely with prepaid services which most local telco provide.
Q: Do the software provide customer database which include their phone number and basic information?
A: No. First Online Bulk SMS Software provide only a Platform for sending SMS.
Q: Besides the Stater Pack, is there any other hidden charges like activation fee, etc.?
A: No, there is no hidden charges. Registration and activation is absolutely free.
Q: How long does my account valid?
A: Every Account valid for 1 Year from last top-up.
Q: I have questions on the software usage, who should I contact?

A: You can always contact our helpdesk. Please submit support ticket at http://www.firstonline.com.my/support . Our support team working 12 hours per day from 9am to 9pm and 7 days a week.

Q: What happen if I did not top-up at the end of 1-year validity period?
A: If you did not top-up at the end of account validity period, your account will be suspended for 30 days. During suspension period, you can still top-up your account anytime to activate it.
Q: When my account will be terminated?
A: Your account will be permanently terminated at the end of 30-days suspension period. Once terminated, it is not recoverable, a new starter pack is needed to use again.
Q: Will my existing credit balance will be carried forward on every top-up?
A: Upon topping up your account, any existing credit balance will be carried forward up to a maximum of double the top-up volume. For example, if top-up is 5,000 credits, maximum unused credit that can be carried forward is up to 10,000 credits, the balance will be forfeited.

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