Clear your doubts

FAQ

All supposed to be commonly asked in some context.

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First Online Malaysia SMS is a User Friendly complete Mobile Friendly Online SMS Software, it work almost the same with sending messages from prepaid services provided by local telco.

No. First Online Bulk SMS Software provide only a Platform for sending SMS.

No, there is no hidden charges. Registration and activation is absolutely free.

Every Account valid for 1 Year from last top-up.

(eg: if you sign up on 20 May 2021, you will need to top up your account latest on 19 May 2022 to remain active. However, if you sign up on 20 May 2021 and top up on 10 June 2021, your account will be active until 9 June 2022.)

You can always contact our helpdesk. Please submit support ticket at https://www.firstonline.com.my/support . Our support team working 12 hours per day from 9am to 9pm and 7 days a week.

If you did not top-up at the end of account validity period, your account will be suspended for 30 days. During suspension period, you can still top-up your account anytime to activate it.

Your account will be permanently terminated at the end of 30-days suspension period. Once terminated, it is not recoverable, a new starter pack is needed to use again.

Upon topping up your account, any existing credit balance will be carried forward up to two times of the current top up volume. For example, if top-up is 5,000 credits, maximum unused credit that can be carried forward is up to 10,000 credits, the balance will be forfeited.
 

You need to provide a copy of MyKad, utility bill for address verification and valid Malaysia mobile number to receive activation code. Once your account is approved, activation code will be sent to your mobile phone, you need to enter this activation code on the first login.

Registration of new account is normally completed within 24 hours, however final approval time frame is still depending on the telco processing.

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Questions And Answers

important things you should know

First Online Malaysia SMS is a User Friendly complete Mobile Friendly Online SMS Software, it work almost the same with sending messages from prepaid services provided by local telco.

No. First Online Bulk SMS Software provide only a Platform for sending SMS.

No, there is no hidden charges. Registration and activation is absolutely free.

Every Account valid for 1 Year from last top-up.

You can always contact our helpdesk. Please submit support ticket at https://www.firstonline.com.my/support . Our support team working 12 hours per day from 9am to 9pm and 7 days a week.

If you did not top-up at the end of account validity period, your account will be suspended for 30 days. During suspension period, you can still top-up your account anytime to activate it.

Your account will be permanently terminated at the end of 30-days suspension period. Once terminated, it is not recoverable, a new starter pack is needed to use again.

Upon topping up your account, any existing credit balance will be carried forward up to a maximum of double the top-up volume. For example, if top-up is 5,000 credits, maximum unused credit that can be carried forward is up to 10,000 credits, the balance will be forfeited.
 

You need to provide a copy of MyKad, utility bill for address verification and valid Malaysia mobile number to receive activation code. Once your account is approved, activation code will be sent to your mobile phone, you need to enter this activation code on the first login.

Registration of new account is normally completed within 24 hours, however final approval time frame is still depending on the telco processing.